Refund Policy
Last Updated: 15/07/2026
Welcome to Yusram Herbal. Your satisfaction is important to us, and we are committed to providing high-quality herbal products and professional consultation services. This Refund Policy explains the conditions under which refunds, returns, and exchanges are accepted for purchases made through our website.
1. Our Commitment
At Yusram Herbal, we strive to ensure every customer receives products that meet our quality standards. If you experience an issue with your order, we will work with you to provide a fair and timely resolution.
2. Eligibility for Returns
You may request a return or exchange within 14 days of receiving your order if:
- The item was delivered damaged or defective.
- You received the wrong product.
- The product is expired upon delivery.
- The item differs significantly from what was ordered.
To qualify for a return, the product must:
- Be in its original packaging.
- Be unused and unopened (unless damaged or defective upon arrival).
- Include the original receipt or proof of purchase.
3. Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned or refunded unless they are defective or supplied in error:
- Opened or used herbal products.
- Personalized or specially prepared herbal remedies.
- Products damaged due to improper storage or misuse after delivery.
- Digital products, downloadable materials, or e-books.
- Gift cards and promotional items.
- Consultation, appointment, or diagnostic service fees once the service has been provided.
4. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting our customer support team.
Please include:
- Your order number.
- Clear photographs of the product and packaging.
- A brief description of the issue.
After reviewing your request, we may offer:
- A replacement product.
- A full refund.
- A partial refund where appropriate.
5. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
6. Order Cancellations
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return in accordance with this policy, where applicable.
7. Consultation Services
Refunds for online consultations, appointments, and professional advice are subject to the following conditions:
- Appointments cancelled at least 24 hours before the scheduled time may qualify for a full refund or rescheduling.
- Appointments cancelled less than 24 hours before the scheduled time may not be eligible for a refund.
- Missed appointments (“no-shows”) are generally non-refundable.
8. Shipping Costs
Unless the return is due to our error, customers are responsible for return shipping costs.
If a replacement is approved because we supplied an incorrect or defective product, Yusram Herbal will cover the shipping costs for the replacement.
9. How to Request a Refund
To request a refund or return, please contact our Customer Support Team with:
- Full Name
- Order Number
- Email Address
- Phone Number
- Reason for the request
- Supporting photographs (if applicable)
Our support team will respond within 2 business days with further instructions.
10. Fraud Prevention
Yusram Herbal reserves the right to refuse refund requests that are fraudulent, abusive, or inconsistent with this Refund Policy.
11. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our products, services, or legal obligations. Any updates will be published on this page with a revised effective date.
Contact Us
If you have any questions regarding this Refund Policy, don’t hesitate to get in touch with us through the contact details provided on our website.
We appreciate your trust in Yusram Herbal and thank you for choosing us as your partner in natural health and wellness.
